Effective Date: February 15, 2026
By accessing or using Voxxo (the "Service") at voxxo.ai or through our mobile application, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, do not use the Service.
Voxxo is an AI-powered veterinary scribe application that assists veterinary professionals in creating documentation. The Service includes: audio recording and transcription; AI-generated SOAP notes, discharge instructions, and other veterinary documentation; a browser extension that imports user-directed data from supported practice management systems; hospital board management (hospitalizations, treatments, anesthesia records, dental charts, check-ins); AI chat with optional web search; document management, sharing, and organization; translation and interpretation services; calendar, task, and case management; and email delivery of discharge instructions.
The Service is intended for use by licensed veterinary professionals and authorized veterinary staff. By using the Service, you represent that you are at least 18 years old, have the legal authority to enter into these Terms, and will use the Service only for lawful professional veterinary purposes.
You must create an account to use the Service. You may sign in using your Google or Apple account. You are responsible for maintaining the security of your account and for all activities that occur under it. You agree to notify us immediately of any unauthorized use of your account.
Full access to Voxxo requires a paid subscription. Current pricing and plan details are available on our website. We reserve the right to modify pricing with 30 days' notice to existing subscribers.
Web subscriptions are billed monthly in advance through Stripe. By providing payment information, you authorize us to charge your payment method for all fees incurred. You may manage your subscription and view invoices through your account settings.
If you access Voxxo on an iOS device, you may subscribe either through Apple In-App Purchase or through Stripe. iOS subscription pricing may differ from web pricing. iOS subscriptions purchased through Apple automatically renew unless you cancel at least 24 hours before the end of the current billing period. To cancel an Apple subscription, you must do so through your Apple ID settings — Voxxo cannot cancel Apple subscriptions on your behalf. Refunds for iOS purchases made through Apple are handled by Apple in accordance with their refund policies.
You may cancel your subscription at any time. For web subscriptions, cancel through your account settings; cancellation takes effect at the end of your current billing period. For iOS subscriptions, cancel through your Apple ID settings. No refunds are provided for partial billing periods unless required by applicable law.
Subscription plans provide access for typical professional veterinary use. Usage that significantly exceeds normal professional patterns — including automated, programmatic, or excessive usage — may be subject to review and reasonable restrictions. We reserve the right to contact users whose usage patterns suggest non-standard use and to apply reasonable limits to protect service quality for all users.
IMPORTANT: Voxxo uses artificial intelligence (including models from Anthropic, OpenAI, and Google) to assist in generating veterinary documentation. You acknowledge and agree that:
The Service enables recording of veterinary consultations. By using the recording feature, you acknowledge and agree that:
You agree to:
Service Ownership: The Service, including its design, features, code, and underlying technology, is owned by Voxxo and protected by intellectual property laws.
Your Content: You retain ownership of all content you create or upload using the Service, including recordings, notes, edits, photos, and attachments. You grant us a limited, non-exclusive license to process your content solely as necessary to provide the Service.
Veterinary Records: Veterinary medical records created using the Service are owned by the veterinary practice, not by Voxxo. We act as a data processor on your behalf.
No Training on Your Data: We do not use your content to train AI models. Your data is processed by third-party AI providers solely to generate responses, under API terms that prohibit use of inputs/outputs for model training.
You may request an export of your data at any time by contacting us at support@voxxo.ai. We will provide your data in a commonly used, machine-readable format within 30 days of a verified request. We recommend exporting your data before deleting your account.
The Service relies on third-party providers for transcription, AI generation, payment processing, cloud infrastructure, and other functionality (detailed in our Privacy Policy). Your use of the Service is also subject to the terms of service and privacy policies of these providers. We are not responsible for the acts or omissions of third-party service providers beyond our reasonable control.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOXXO AND ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES; DAMAGES ARISING FROM RELIANCE ON AI-GENERATED CONTENT; DAMAGES ARISING FROM SERVICE INTERRUPTIONS OR DATA LOSS; DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO YOUR ACCOUNT; ANY CLAIMS RELATED TO VETERINARY MALPRACTICE OR PROFESSIONAL LIABILITY; OR ANY FAILURE OF THIRD-PARTY SERVICE PROVIDERS. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. WE MAKE NO WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF AI-GENERATED CONTENT, TRANSCRIPTIONS, OR TRANSLATIONS.
You agree to indemnify, defend, and hold harmless Voxxo and its owners, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from: your use of the Service; your violation of these Terms; your violation of any applicable laws or regulations (including recording consent and data protection laws); any content you upload or create using the Service; any claims related to your veterinary practice or patient care; or your failure to obtain required consents from clients or other parties.
We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may modify, suspend, or discontinue the Service (or any part thereof) at any time with or without notice. We are not liable for any modification, suspension, or discontinuation of the Service.
We may terminate or suspend your account and access to the Service at our sole discretion, without notice, for conduct that we believe violates these Terms, is harmful to other users, or is harmful to our business interests. Upon termination by us, we will make reasonable efforts to allow you to export your data within 30 days, unless termination is due to illegal activity. Upon any termination, your right to use the Service ceases immediately. Sections 6, 7, 9, 12, 13, 14, and 18 shall survive termination.
If you believe that content available on or through the Service infringes your copyright, please send a notice to support@voxxo.ai containing: a description of the copyrighted work; identification of the infringing material; your contact information; a statement of good faith belief that the use is not authorized; and a statement under penalty of perjury that the information is accurate and you are authorized to act on behalf of the copyright owner. We will respond to valid DMCA notices in accordance with applicable law.
These Terms shall be governed by the laws of the State of California, without regard to its conflict of law provisions.
Binding Arbitration: Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration administered by JAMS in Ventura County, California, in accordance with its Streamlined Arbitration Rules. The arbitrator's decision shall be final and binding.
Class Action Waiver: You and Voxxo agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against Voxxo.
Exceptions: Either party may seek injunctive relief in court for intellectual property violations, unauthorized access, or data breaches. Small claims court actions are also exempt from the arbitration requirement.
Voxxo shall not be liable for any failure or delay in performing obligations under these Terms due to causes beyond our reasonable control, including but not limited to natural disasters, pandemics, acts of government, internet or infrastructure outages, third-party service provider failures, cyberattacks, or other force majeure events.
We reserve the right to modify these Terms at any time. For material changes, we will provide at least 30 days' notice by email or prominent notice in the Service. Your continued use of the Service after the effective date of revised Terms constitutes acceptance. If you do not agree to the revised Terms, you must stop using the Service.
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Voxxo regarding the Service.
Severability: If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force and effect.
Waiver: Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.
Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms at any time without notice.
For questions about these Terms, please contact us at: support@voxxo.ai